SERVICE


YOUR BENEFITS

SMS airport transfer is your reliable partner for professional passenger transportation. With us your holiday begin at your front door.

  • Fast, safe and relaxed to your destination
  • Private transfer from/to your desired location
  • You leave your own car at home – no parking fees and no damages
  • Professional, customer-friendly team
  • Service-hotline from 9am to 5pm, 7 days a week, 365 days a year
  • Telephone notification at least 24 hours prior to departure
  • Rely on us - even if your flight is delayed, we will be waiting for you
  • No waiting times and no additional stops 
  • Interactive driver trainings twice a year

Because of the steadily growing importance of the environmental sustainability we constantly expand our fleet by natural-gas-powered vehicles. Natural gas is one of the cleanest burning alternative fuels available today. In order to improve air quality and limit the impact of traffic on the climate, SMS is continuously making its vehicle fleet greener.


Our customers appreciate arriving relaxed at the airport and flying without worries.

We guarantee safety, reliability and convincing quality; we provide the highest level of service at an affordable price! 

Our highly experienced staff in the SMS booking centre in Salzburg is devoted to providing first class, personal service. We are proud to feature the ultimate in comfort, courtesy, reliability and dependability. We provide top quality service and ensure that every ride is met with complete satisfaction – 24 hours a day, 7 days a week, 365 days a year.

 

 


Through our website or our service-hotline you can book your airport transfer quickly, easily and cheaply to and from all airports.

When booking online or by phone, you will immediately receive a booking confirmation to your email address.

At least one day before your transfer, we will contact you by phone to inform you of the exact pick up time.

We pick you up at home on time and drop you off at your departure terminal at the airport. 



Service-hotline

+43 (0)662 8161-0

We are there for you 365 days a year!
You can reach our service team from 09:00am -05:00pm. If you have any questions about a booked journey, we will give you the contact details of the drivers. They can then be contacted in the event of delays, outside of opening hours.  Our staff will advise you competently, quickly and unbureaucratically on all questions and requests.



CANCELLATION POLICY

Upon cancellation of a reservation, the customer will be charged as listed below:

If the reservation is canceled up to 5 days before the intended transfer: free of charge

If the reservation is canceled by 4 to 2 days before the intended transfer: 80%

If the reservation is canceled less than 2 days before the intended transfer or no show: 100% 



INSURANCE

In all our fees an insurance against traffic risks is included. If it is our fault and you should not get to the airport in time and miss your flight we pay up to 300,00 € for changing your bookings and up to 500,00 € for re-issuing a new flight ticket. You always can rely on us!



LOST & FOUND

If you've lost or left something on one of our buses, please contact us via mail!

 



EU-RIGHTS

You’re looking forward to go on holiday and then you find out that your flight is delayed, cancelled or overbooked? That’s really annoying. If a flight you are booked on is delayed or cancelled, there are things you can do to make the disruption more bearable. You should also take the time to understand your rights, to make sure your airline treats you fairly. EU-Rights.com explains what to do when your flight has been disrupted. A team of lawyers works for you on a no win-no-fee basis and represent your interests as an air passenger against the airline. This means there is no upfront cost involved. Even if your case progresses to court, you will not bear any solicitor or court costs. There is no risk for you. You only pay a commission if EU-Rights wins your case.

One thing is certain: SMS promises you to bring you back at home. Even if your flight is delayed, we will be waiting for you.


98,3% SUCCESS IN COURT

27 lawyers across Europe specializing in air passenger rights represent your legal interests 100% free of charge. They represent your interests as an air passenger against the airline.

100% FREE OF CHARGE

There is no upfront cost involved. Even if your case progresses to court, you will not bear any solicitor or court costs. We stand up for you, take over the implementation and pursuit of the claims without effort and uncomplicated.

NO WIN – NO FEE

You can gain between 250,00 and 600,00 € per passenger. You only pay us commission if we win your case at a rate of 24,5% excl. VAT.


AMOUNT OF COMPENSATION

Up to 3 years after


FLIGHT DELAY, FLIGHT CANCELLATION, CHANGE OF SCHEDULE, MISSED CONNECTION, OVERBOOK?

Get up to 600,00 € compensation up to 3 years after.

There is no risk and costs for you. You only pay us commission if we win your case.

Download
Loss Report
Formular Schaden.pdf
Adobe Acrobat Dokument 3.0 MB